Setup: Debit Order Submission
Debit Order Setup
Navigation Path:
Setup > Debit Orders
Article Type: Setup Guide
Index
Overview
This guide focuses only on the submission process for debit orders within Itensity.
It explains how to correctly set up your debit order provider and manage debit order dates to ensure smooth monthly collections, accurate member billing, and minimal administrative errors during submission.
Proper setup of the submission process is essential to prevent failed batches, especially when working with service providers such as Netcash, and to ensure that all active members are correctly included in the debit order run.
Prerequisites
Admin access to the Setup menu.
Active account with your debit order service provider Payment Integrated Service Providers
Contact details or credentials from your service provider.
Assistance from the Itensity Support Team for setup verification is recommened. How to: Request Support
Review Debit order settings: Setup: Settings | Debit Order Settings
Learn more about Netcash: https://help.netcash.co.za/docs/quick-start-guides/
Step-by-Step Instructions
Add New Debit Order Details
Navigate to
Setup > Debit Orders.Click Add New Details.
Click Add Debit Details.
Select your Service Provider from the dropdown list.
Complete the provider-specific fields that appear.
Each provider has unique information requirements such as Account ID, Branch Code, Service Key, or Integration Token.
Click Save once all details are entered.
💡 Note: You can have multiple debit order service providers active at the same time.
You can also set a Primary Provider — all new members will default to this provider automatically.
If you wish to use a different provider for a specific member, you can manually switch them. They’ll remain linked to that provider until changed again.
📞 Recommendation: Contact our Support Team to assist with this step.
They’ll ensure your provider details are configured correctly to prevent errors during debit runs.
Set Up Debit Order Dates
From the same Debit Orders screen, click Add Debit Dates.
Select the desired Collection Date (e.g., 1st, 15th, 25th).
Click Add Debit Date to save it.
Repeat for all dates your club will use for collections.
You can later activate or deactivate specific dates depending on your billing cycles or seasonal requirements.
Important Note: Netcash only
⚠️ Important Note (Netcash Only)
When you set up your Netcash debit order details, the system defaults to “Submission Without Errors.”
This means if any validation errors exist in your batch (for example, a missing or invalid account number), the entire debit order batch will fail to submit — even if only one or two members have issues.
This is especially important when importing debit order details in bulk, as a single incorrect record can block the full submission.
✅ Recommendation:
Change this default setting to “Ignore Errors.”
This allows your debit order batch to continue processing successfully while you fix specific member details afterward.
To enable this setting:
Log in to your Netcash account.
Go to Account Profile.
Select Net Connector > Debit Orders.
Click Edit.
Enable the checkbox Ignore Errors.
Notes & Best Practices
Always verify that the bank account details and provider credentials are accurate before running your first debit order batch.
If you use multiple debit order providers, clearly define your Primary Provider to avoid confusion.
Update your provider details immediately if your account number, branch, or credentials change.
Contact the Support Team before your first live batch submission to perform a configuration check.
✅ Always double-check when changing debit order data. If you deactivate a debit order date, make sure to review any members currently assigned to that date and move them to an active debit order date to avoid missed payments.